Bitget Privacy Notice

Last Updated:19 November 2025[v1]

Welcome to Bitget’s Privacy Notice ("Privacy Notice"). Please spend a few minutes reading it carefully before providing us with any information about you or any other person.

Content

1. Introduction

2. Objective

3. Who We Are

4. What Data We Collect About You

5. How We Collect Your Data

6. Lawfulness of Personal Information Processing

7. Purposes for Personal Information Processing

8. Disclosures of Your Data

9. International Data Transfers

10. Data Security

11. Data Retention

12. Your Legal Rights

13. Final Provisions

1. Introduction

Bitget ("Bitget”, “we", “us”, “our”), respects your privacy, and we are committed to protecting your personal information. All personal information that Bitget collects, uses, or shares about you is handled in line with applicable laws. We are committed to safeguarding your data and take all necessary steps to protect it from unauthorized or unlawful processing, as well as from accidental loss, destruction, or damage. These protections include legal, organizational, technical, and physical security measures.

2. Objective

The Privacy Notice explains how Bitget processes your personal information across all types of interactions:

● visit or use of our bitget.com websites or any website which is made available to you by us (“Site”) or mobile application (“App”).

● use of products, services or applications offered on our Site and App – this may include products, services or applications provided directly by Bitget or third party service providers whose products, services or applications are integrated/hosted on our Site and App (collectively, the "Services"),

This Privacy Notice applies to all personal information processing activities carried out by us, across the Services, the Site and the App.

If you provide us with information about other individuals, you are responsible for informing them about this Privacy Notice before disclosing their information to us.

It is important that you read this Privacy Notice together with any other notice or policy we may provide from time to time when we are collecting or processing personal information about you so that you are fully aware of why and how we are using your data. This Privacy Notice supplements other notices and policies and is not intended to override them. However, if any conflict arises between this Privacy Notice and other notices and policies, the terms of this Privacy Notice shall prevail.

Our Services, Site and App are not intended for minors under the age of 18 years, and we do not knowingly collect data relating to minors.

By contacting us online or by using this Site and the Services other how you confirm you have read, understood and accepted this Privacy Notice.

Third-party links

The Site and any applicable web browser, the App or application programming interface required to access the Services ("Applications"), may include links to third-party websites, plug-ins and applications ("Third-Party Sites"). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these Third-Party Sites and are not responsible for their privacy statements and policies. When you leave our Site or Applications, we encourage you to read the privacy notice or policy of every Third-Party Site you visit or use

3. Who We Are

Organisation

Aus Bitget Pty Ltd (“Bitget”) is responsible for the collection, use, and management of your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Data Protection Officer

Our Data Protection Officer (“DPO”) is responsible for overseeing matters in relation to this Privacy Notice. If you have any questions or complaints related to this Privacy Notice or our privacy practices, or if you want to exercise your legal rights, please reach out to [email protected].

4. What Data We Collect About You

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether it is recorded in a material form or not. This definition applies to all handling of personal information under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Depending on whether and how you use our Services, Site or App, we will collect, use, store and transfer different types of personal information including but not limited to:

Category of personal information

Examples of specific types of personal information

Identity Data

● first name

● maiden name

● last name

● username or similar identifier

● date of birth

● biometric information, including a visual image of your face and a liveness check video

● national identity card, passport, driving licence or other form of an identification document

● ID number

● Personal Customs Clearance Code (PCCC)

Social Identity Data

political background
close connections
behavioural data

Contact Data

● country of residence

● email address

● telephone numbers

● residential address

● shipping address

● proof of address documentation (if applicable))

Financial Data

● bank account

● payment card details

● virtual currency accounts

● stored value accounts

● source of wealth and related details

Transactional Data

● amount

● fees

● category

● order/delegation type and price

● order status

● currency

● transactions history

● other details of any transactions you initiate or receive while using the Services, Site or App.

Corporate Ownership and Management Data

· personal information of natural persons related to corporate entities, including ultimate beneficial owners (UBOs), directors, shareholders, and other individuals in control or management positions

Technical Data

● internet connectivity data

● internet service provider’s data

● internet protocol (IP) address

● operator and carrier data

● login data

● browser type and version

● device type, category an model

● time zone setting and location data

● language data

● application version and SDK version

● browser plug-in types and versions

● operating system and platform

● diagnostics data such as crash logs and any other data we collect for the purposes of measuring technical diagnostics,

● other information stored on or available regarding the devices you allow us access to when you visit the Site, or use the Services or the App

Profile Data

● username and password

● nickname

● Bitget UID

● trading Team UID

● sub-account UID

● referral code

● information on whether you have Bitget

app account and the email associated with your accounts

● information whether you act as Affiliate

● user level

● requests by you for products or Services

● your interests, preferences and feedback

● other information generated by you when you communicate with us, for example when you address a request to our customer support.

Emergency Contact Data

· name

· surname

· relationship with the customer

· telephone number

· email address

Bereavement Data

· copy of death certificate

· national identity card, passport, driving licence or other form of an identification document of the executor

· copy of the proof the relationship with the deceased

· copy of the will

· copy of probate or letters of administration

· status of the inheritance application

Usage Data

● information about how you use the Site, the Services, mobile applications and other offerings made available by us, including:

- device download time

- install time

- interaction type, time and date

- event time, name and source

Behavioural Data

● pages you visit

● time spent on our Site or App

● browsing patterns

● Services you use

● login frequency

● features you use most often

● your engagement trends over time

● reactions to marketing campaigns

Marketing Data

● preferences in receiving marketing from us or third parties

● communication preferences

● contact details used for direct marketing

● region

● language

● data and time of the consent to direct marketing

● direct marketing consent text / purpose

● scope of direct marketing consent

● method of how direct marketing consent was collected

● status of direct marketing consent

● responses of surveys

Social Media Data

· social sign up/ log in type

· social media account

· social media profile photo

· name

· surname

· your comments

· number of your followers

· your emotions

· other customer’s actions expressed via our social media account

· other customer’s social media profile information shared by a customer

Blockchain Data

· Wallet address

· Transaction hash

· Block number

· Timestamp

· Smart contract interaction data

· Transferred assets and amount

· Network information

Communication Data

· email

· chat

· video calls

· voice calls

· timestamp

· screenshots

· responses of surveys

History Data

· experience using the Services

· register of customer’s actions performed on our Site and App

Other personal information that may be requested or collected by Bitget,or provided by the customer themself or any third party.

As explained above under Identity Data, we will also collect a visual image of your face which we will use, in conjunction with our engaged contractors (See Section Disclosure of your data below), to check your identity for onboarding and fraud prevention purposes. This data falls within the scope of sensitive information.

Where we collect sensitive information we will only do so with your consent or where permitted by law.

If we receive unsolicited personal information, we will determine whether we could have collected it under Australian Privacy Principles (APPs). If not, we will destroy or de-identify it as soon as practicable

It is important that the personal information we hold about you is accurate and up to date. Please inform us promptly if your personal information changes during your relationship with us.

Anonymity and Pseudonymity

Where it is lawful and practicable, you have the option of not identifying yourself or using a pseudonym when dealing with us.
However, in many cases it will not be practicable for us to provide our products or Services, or interact with you, unless you have identified yourself. For example, we may be required by law (such as anti-money laundering or other regulations) to verify your identity before providing the Services.

5. How We Collect Your Data

We use different methods to collect information from and about you, including through:

Direct interactions. You may provide us with your Identity Data, Social Identity Data, Contact Data, Financial Data, Transaction Data, Corporate Ownership and Management Data, Emergency Contact Data, Communication Data and Marketing Data by directly interacting with us, including by filling in forms, providing a visual image of yourself via the Service, by email or otherwise. This includes personal information you provide when you:

● visit our Site or App;

● apply for our Services;

● create an account;

● make use of any of our Services;

● have given your consent or have not objected to direct marketing communications;

● enter a competition, promotion or survey, including through social media channels; or

● give us feedback or contact us.

Automated technologies or interactions. As you interact with us via our Site or App, we will automatically collect Technical Data about your equipment and Behavioral Data about your browsing actions and patterns. We collect this personal information by using cookies, server logs and other online identifiers. We will also collect Usage Data. We may also receive Technical Data and Marketing Data about you if you visit other websites employing our cookies. You may find more information about how we use cookies through the Cookies Preferences and in the Cookies Policy [v2]

Social media widgets and similar links. Our Site may contain links, social media plug-ins, "widgets", "tweet", "share" and "like" buttons linked to social media platforms such as Facebook, X (Twitter), Instagram, Threads, Discord, LinkedIn, Reddit and Telegram. By using them you provide us with your Social Media Data, as well as Technical Data, Usage Data and Behavioral Data.

6. Lawfulness of Personal Information Processing

We collect, use, and disclose your personal information only where it is reasonably necessary for our functions or activities, in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Most commonly, we will handle your personal information in the following circumstances:

To provide our Services to you – for example, when it is necessary to deliver products or Services you have requested;
To communicate with you – about your account, transactions, or our Services;
To comply with our legal obligations – including requirements under Australian law;
Where you have consented – for particular uses or disclosures of your information;
For other purposes – as permitted or required by law.

We will not collect or use your personal information for other purposes unless you consent, or as otherwise permitted or required by law.

Where we collect sensitive information (such as biometic data), we will only do so with your consent or where permitted by law.

7. Purposes for Personal Information Processing

We have set out below, in table format, a description of the ways we may use your personal information and the types of information involved. We collect, use and disclose your personal information only where it is reasonably necessary for our business functions and activities, in accordance with the Australian Privacy Principles (APPs). Please contact us if you have any questions about the specific uses of your personal information.

Please note that the provision of your personal information is necessary for the purposes described below and may be required by law. Failure to provide the requested information may result in our inability to provide you with the requested Services.

Purpose and/or activity

Categories of personal information

Reasons for collecting and using personal information

To register you as a new customer

● Identity Data

● Contact Data

● Financial Data

To create and maintain your account and provide you with our Services.

To carry out and comply with anti-money laundering requirements

● Identity Data

● Contact Data

● Financial Data

● Transactional Data

● Technical Data

● Profile Data

● Social Identity Data

● Corporate Ownership and Management Data

● Blockchain Data

● Communication Data

To meet our obligations under applicable anti-money laundering and counter-terrorism laws.

To process and deliver the Services (including products offered by third-party service providers with whom we work) and any App features to you, including to execute, manage and process any instructions or orders you make through the Services

● Identity Data

● Contact Data

● Financial Data

● Transactional Data

● Technical Data

● Emergency Contact Data

● Bereavement Data

● Blockchain Data

● Communication Data

To provide, deliver, and manage our Services to you, to fulfil your requests and instructions, and to communicate with you about your account.

To prevent abuse of our Services and promotions

● Identity Data

● Contact Data

● Financial Data

● Transactional Data

● Technical Data

● Usage Data

● Behavioural Data

● Marketing Data

● Communication Data

● Social Media Data

● History Data

To detect, investigate, and prevent fraudulent or unauthorized activities, abuse of our Services, and to ensure the security and integrity of our systems.

To manage our relationship with you which will include asking you to leave a review, take a survey or keeping you informed of our company's business and product development

● Identity Data

● Contact Data

● Profile Data

● Transactional Data

● Marketing Data

● Communication Data

● Usage Data

To communicate with you about our business and products, to seek your feedback, and maintain our business relationship.

To keep our records

updated and to study

how customers use our

products/Services

● Identity Data

● Contact Data

● Profile Data

● Transactional Data

● Technical Data

● Usage Data

● Behavioural Data

● Marketing Data

● Communications Data

To maintain accurate customer records and to analyse how our products/Services are used, so we can improve our offerings and Services.

To manage, process, collect and transfer payments, fees and charges

● Identity Data

● Contact Data

● Financial Data

● Transactional Data

● Blockchain Data

To process payments and manage related transactions as part of providing our Services to you.

To obey applicable legislation and handle complaints, including:

● manage risk and crime prevention involving performance of anti-money laundering, counter terrorism, sanction screening, fraud and other background checks

● detect, investigate, report and prevent financial crime in a broad sense

and

● ensure your account's security, in order to honor requests regarding information and/or changes to your account

● Identity Data

● Social Identity Data

● Contact Data

● Financial Data

● Transactional Data

● Blockchain Data

● Technical Data

● Profile Data

● Usage Data

● Behavioural Data

● Communication Data

● History Data

● Sensitive Data (a.k.a. Special Categories Data*) data that you give us directly or that we receive from third parties and/or publicly available sources:

- data which might be revealed by KYC or other background checks (for example, because it has been reported in the press or is available in public registers);

- data collected via facial scan as part of identity verification processes;

- data that is incidentally revealed by photographic ID although we do not intentionally process this personal information.

To comply with legal and regulatory obligations relating to anti-money laundering, counter-terrorism, crime prevention, and customer account management, including responding to legal requests and ensuring your account’s security. If sensitive information (such as biometrics) is required for verification, it will be collected only with your consent or where permitted/required by law.

To provide customer support and ensure the quality of the Services

● Identity Data

● Contact Data

● Financial Data

● Transactional Data

● Technical Data

● Profile Data

● Emergency Contact Data

● Bereavement Data

● Usage Data

● Behavioural Data

● Marketing Data

● Blockchain Data

● Communication Data

● History Data

To respond to inquiries, provide customer service, and ensure quality of our products and Services.

To use of our social media accounts to share Bitget news and raise awareness about its Services.

● Social Media Data

● Communication Data

To communicate and engage with users and the broader public, sharing updates and building community awareness of our company and Services.

To enable you to partake in a prize draw or competition

● Identity Data

● Contact Data

● Profile Data

● Usage Data

● Communications Data

● Social Media Data

To administer and manage your participation in competitions, prize draws, and promotions that you choose to enter.

To perform direct marketing communication and campaigns

· Identity Data

· Contact Data

· Technical data

· Transaction Data

· Usage Data

· Profile Data

· Marketing Data

To communicate with you about our products, Services, promotions and offers. Consent will be obtained if required by law, and you can opt-out at any time.

To verify the identity of the guests of the organized events

· Identity Data

· Contact Data

· Profile Data

To verify your identity in connection with attending and participating in our organized events, to ensure event safety and proper administration.

To gather market data for studying customers' behavior including their preference, interest and how they use our products/Services, determining our marketing campaigns and growing our business

● Identity Data

● Contact Data

● Profile Data

● Usage Data

● Behavioural Data

● History Data

● Marketing Data

● Communication Data

To analyse and improve the effectiveness of our products, Services and marketing strategies, and to inform business growth and development.

To administer and protect our business, our Site, App(s) and social media channels including bans, troubleshooting, data analysis, testing, system maintenance, support, reporting, hosting of data

● Identity Data

● Profile Data

● Social Identity Data

● Social Media Data

● Contact Data

● Financial Data

● Blockchain Data

● Technical Data

● Transactional Data

● Usage Data

● Behavioural Data

● History Data

To run, maintain, and secure our digital Services and infrastructure, to detect and resolve issues, prevent fraud, and ensure continuity of Services.

To deliver relevant Site content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

● Identity Data

● Contact Data

● Profile Data

● Usage Data

● Behavioural Data

● Technical Data

● Marketing Data

● Communications Data

To understand how our Services and Site are being used, to improve your experience and to promote relevant content and offers. Consent obtained for certain marketing activities where required.

To use data analytics to improve our Site, products/Services, marketing, customer/user relationships and experiences

● Technical Data

● Usage Data

● Behavioural Data

● Marketing Data

● Communication Data

To analyse usage and customer interactions with our Services and products in order to improve and personalise our offerings and customer experience.

To make suggestions and recommendations to you about goods or Services that may be of interest to you

● Identity Data

● Contact Data

● Technical Data

● Usage Data

● Behavioural Data

● Profile Data

● Marketing Data

● Communication Data

To provide recommendations and suggestions about products or Services you might find relevant, and to enhance customer engagement. Consent will be obtained for certain direct marketing activities where required.

To use the services of social media platforms or advertising platforms some of which will use the personal information they receive for their own purposes, including marketing purposes

● Technical Data

● Usage Data

● Behavioural Data

To enable integration with social media and advertising platforms for functionality and marketing purposes. Consent will be obtained for certain marketing activities where required.

To use the services of and enter into partnerships with, financial institutions, third-party partners whose products form a part of the Services offered, crime and fraud prevention companies, risk measuring companies, which will use the personal information they receive for their own purposes in their capacity of independent controllers

● Identity Data

● Contact Data

● Financial Data

● Transactional Data

● Blockchain Data

● Technical Data

● Usage Data

● Behavioural Data

● Communication Data

To operate and administer our business and Services, including collaborating with partners, and to participate in the prevention of crime and fraud.

Automated Decision Making

What is an automated decision?

Automated decision is typically a decision that produces legal effects or similarly significantly affects you and is made entirely by software algorithms, without any human intervention.

Why is an automated decision important to you?

We may use automated decisions to verify your identity and to detect and prevent fraudulent activities to keep our platform secure. These systems analyse information such as your ID data, photos, device and transaction details, and behavioral patterns to confirm your identity and assess potential risks. The system uses automated risk-scoring and pattern-matching techniques to identify inconsistencies or potential signs of fraud.

In addition, please note that we offer a variety of Services that include automation features designed to help users save time, reduce emotional influence, and capture market opportunities 24/7. However, these processes are intended to assist users in executing their own trading strategies efficiently. They do not produce legal or similarly significant effects on users, as participation is entirely voluntary and user-controlled at all times.

Direct Marketing

Bitget may use your personal information to provide you with general and/or personalised updates about our Services, request your feedback, or invite you to participate in related surveys. We may also use your Identity Data, Contact Data, Technical Data, Transaction Data, Usage Data, and Profile Data to better understand your preferences and interests. This enables us to determine which products, Services, and offers may be most relevant to you when delivering customized direct marketing materials or seeking your opinion about specific Services.

You will receive marketing communications from us if you have consented to receive direct marketing news, signed up to our Services and have not opted out of receiving such communications, or where otherwise permitted by law. We will use your Marketing Data and Communication Data for our respective activities. Every direct marketing communication we send will include a clear option for you to opt out free of charge at any time.

Third-party Marketing

We will obtain your opt-in consent before we share your personal information with any third party for marketing purposes.

Right to Object and Revoke a Consent to Direct Marketing

You have a right to revoke your consent or object to direct marketing at any time by managing your preferences in the User Center under Notification Settings, by clicking the withdrawal link in the received direct marketing newsletter or by sending us an email with a request at [email protected] or [email protected].

Where you opt out of receiving marketing messages, this will not apply to service messages which are directly related to the use of our Services (e.g. maintenance, change in the terms and conditions and so forth).

Cookies

You may set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Services or Site may become inaccessible or not function properly. For more information about the cookies we use, please review the Cookie Policy [v3] and manage cookies in Cookie Preference[v4] .

Change of Processing Purpose

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose, or as otherwise permitted or required by law.

If we need to use your personal information for a purpose that is unrelated to the original reason for collection, we will notify you and, where required, seek your consent or inform you of our legal obligations.

Sale or Transfer of Business

We may need to use or disclose your personal information in connection with, or during the negotiation of, any merger, financing, acquisition, bankruptcy, dissolution, transaction, or proceeding involving all or part of our company, shares, business, or assets. If a transfer occurs, we will require that the recipient use your personal information only for the purposes for which it was originally collected, and in accordance with Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

8. Disclosures of Your Data

We may share your personal information with our third-party service providers, agents, subcontractors, and other associated organizations, as well as with our group companies and affiliates, in order to perform tasks and provide the Services and App functionality to you, as described in this Privacy Notice .

The types of recipients to whom we may disclose personal information include:

• Companies and organizations that assist us in processing, verifying, or refunding transactions/orders and in providing any Services you request;

• Third-party service providers with whom we work and whose products, Services, or applications are hosted/integrated on our Site and App;

• Identity verification agencies;

• Fraud prevention and law enforcement agencies;

• Anyone to whom we lawfully transfer our rights or obligations under the relevant terms and conditions;

• Any third party in connection with a restructure, sale, or acquisition of our business or assets, provided that the recipient uses your information for the same purposes as it was originally supplied to us;

• Persons you have authorised, such as your specified emergency contact;

• Technical and operational service providers;

• Auditors, legal and financial consultants;

• Regulatory and law enforcement authorities, in Australia or overseas, where the law allows or requires us to do so;

• Other service providers as may be necessary to carry out our business functions.

We will not disclose your personal information except as described in this Privacy Notice or as otherwise permitted or required by law.

We cooperate closely with local and international authorities and institutions. Therefore, upon a lawful and justified request, your personal information may be disclosed to such authorities without prior notice to you.

Specifics Regarding The Use of The Blockchain

Certain Services provided by Bitget operate using blockchain technology. The blockchain functions as a decentralized ledger in which transactions are recorded in an immutable and transparent manner. This ensures the integrity and security of data stored on the blockchain.

Bitget ensures that no personally identifiable information (PII) is recorded directly on the blockchain. Only non-identifiable transaction data or cryptographic hashes are stored on-chain, making it impossible to attribute any blockchain record to an individual without additional information held off-chain.

Due to the immutable nature of the blockchain, once data is recorded it cannot be altered or deleted. For this reason, Bitget carefully designs its systems to keep all personal information off-chain and processes such data through secure, controlled systems. If you exercise your data protection rights, Bitget will take all reasonable steps to accommodate your request to the extent technically and legally feasible.

9. International Data Transfers

We may disclose your personal information to recipients located outside Australia, including in the EU, Seychelles, or other countries. Where we disclose your personal information to an overseas recipient, we will take reasonable steps to ensure that the recipient does not breach the Australian Privacy Principles (APPs) in relation to your information, unless an exception applies under the Australian Privacy Act 1988 (Cth).

10. Data Security

We take the protection of your personal information extremely seriously and apply a combination of legal, organisational, technical, and physical safeguards to maintain its confidentiality, integrity, and availability. In accordance with applicable data protection principles, we have implemented appropriate measures to protect personal information against unauthorised or unlawful processing, accidental loss, alteration, misuse, destruction, or disclosure.

All sensitive information processed by Bitget is encrypted both in transit and at rest, ensuring that your information remains protected throughout its lifecycle. Access to personal information is strictly limited to authorised employees, contractors, and service providers who require it for business functions and activities and are bound by confidentiality and data protection obligations.

Our security framework includes, among other measures:

· Technical safeguards such as the latest security systems, firewalls, data encryption, two-factor authentication, and password protection;

· Organisational safeguards including employee training, internal access management, and regular security audits;

· Operational measures ensuring the resilience, integrity, and continuous availability of our systems through backups and incident response plans; and

· Vendor due diligence, ensuring that we work only with trustworthy service providers who maintain equivalent security standards.

While we strive to use industry-leading technologies and maintain robust cybersecurity measures to detect and prevent attacks or other threats, no method of transmitting information over the internet or of electronic storage is completely secure. We therefore encourage you to take appropriate precautions when using our Services or sharing information via email or other communication channels.

11. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. When assessing the appropriate retention period, we consider:

• the amount, nature, and sensitivity of the information;

• the risk of harm from unauthorised use or disclosure;

• the purposes for which we process your personal information and whether these can be achieved through other means; and

• applicable legal, regulatory, and operational requirements.

For example, under Australian Anti-Money Laundering and Counter-Terrorism Financing Act, we may be required to retain certain information for at least seven (7) years after the end of our business relationship with you or after a transaction. We may also retain information for longer where reasonably necessary to address a potential claim, support litigation, or comply with audit or regulatory requirements.

Once your personal information is no longer required for any lawful purpose, we will take reasonable steps to securely destroy or de-identify it, as required by the Australian Privacy Act 1988 (Cth) the Australian Privacy Principles (APPs). We may retain anonymised information for statistical, analytical, or business improvement purposes.

12. Your Legal Rights

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the following rights in relation to your personal information held by us. If you would like more information or wish to exercise any of these rights, please contact us.

You have the right to:

Request access: You may request access to the personal information we hold about you. We will provide you with access, subject to certain exceptions permitted by law (for example, where providing access would have an unreasonable impact on the privacy of others or is prohibited by law).
Request correction: You may request that we correct your personal information if you believe it is inaccurate, out-of-date, incomplete, irrelevant, or misleading. We will take reasonable steps to correct the information. If we do not agree with your correction request, we will let you know the reason in writing and note your request on our records.
Withdraw consent or opt out: Where you have provided consent for us to collect, use, or disclose sensitive information, you may withdraw your consent at any time. If you have consented to receive direct marketing communications from us, you may withdraw your consent or opt out of receiving such communications at any time, free of charge. This will not affect the lawfulness of any collection, use, or disclosure that occurred before your withdrawal or opt-out. Please note that if you withdraw consent for us to handle sensitive information, we may not be able to provide certain products or Services.
Complain about a breach of privacy: If you believe we have breached the Australian Privacy Act 1988 (Cth) or the Australian Privacy Principles (APPs), you have the right to make a complaint. We will take your complaint seriously and investigate it promptly. Please do not hesitate to contact us via email [email protected]. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

No Fee for Exercising Your Rights

You will not have to pay a fee to access your personal information or to exercise any of the other rights. However, we may charge a reasonable fee if your request is manifestly unfounded or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

Period for Responding to a Legitimate Request

In accordance with applicable data protection laws, we aim to respond to a legitimate request as soon as reasonably practicable once the customer’s identity is successfully verified.

Verification of Identity

A customer may exercise their data protection rights only after Bitget has successfully verified their identity. You may be required to provide additional information necessary to confirm your identity before we can process your request. If Bitget is unable to verify the identity of the individual submitting the request, it may refuse to act on the request in order to protect personal information from unauthorised disclosure

13. Final Provisions

This Privacy Notice is governed by and shall be interpreted in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) as well as any other applicable privacy or data protection laws. We regularly review and update this Privacy Notice to ensure ongoing compliance and transparency. The version date at the top of this document indicates when it was last updated.

Bitget reserves the right to modify, amend, or remove any part of this Privacy Notice at its sole discretion. Any changes will become effective once the revised version is published on our Site and App, and we will take appropriate steps to bring any material changes to your attention. You are encouraged to review this Privacy Notice periodically to stay informed. Your continued use of our Site, App or Services following any updates constitutes your acceptance of the revised Privacy Notice. If you do not agree with the changes, you should discontinue using our Site, App and Services.

[v1]Date when the Privacy Notice is uploaded on the website

[v2]active link to : https://www.bitget.com/terms/cookie-compliance-protocol

[v3]active link

[v4]active link